We are looking on behalf of our client for a Client Relationship Manager who will be responsible for commercially managing a portfolio of FinTech Clients.
Main responsibilities:
- Plan and manage the day to day running of the assigned Client portfolio.
- Provide an escalation point for Clients during and post implementation.
- Participate in third party meetings and networking events as required.
- Promote Client growth, retention, and promotion.
- Deliver training for clients to support the launch of new and existing programs or initiatives.
- Navigate the Bank of behalf of the Client and be a client advocate internally.
Skills:
- Account management experience
- Sound regulatory awareness
- BIN sponsorship knowledge
- Awareness of brand and marketing strategy
- Proven experience working in a client facing role with the payments services industry
- Portfolio experience
- Flexibility to perform in an ever-changing work environment.
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