We are looking, on behalf of our client, for an experienced Business Systems Manager with financial services experience in a licensed entity. The role will manage the Bank’s business systems on a day-to-day basis and the main responsibilities include:
- Manage development, maintenance and improvements to the Bank’s core banking platform and other line of business systems, ensuring they meet internal and external stakeholder needs.
- Manage day to day relationships with system vendors, acting as the primary liaison for issue resolution, maintenance, and change requests.
- Ensure system stability and adherence to SLAs, serving as front-line support for system issues, analysis, and troubleshooting.
- Advise executive teams and Committees on business system matters, including presenting business cases and impact assessments for system upgrades.
- Maintain understanding of system data models to support regulatory and operational data reporting requirements.
- Stay informed on banking technologies and market trends to support decision-making.
- Develop and maintain process maps for all business systems including the core banking system and identify operational efficiency.
- Lead business analysis efforts to gather requirements, document changes, and engage with vendors for effective implementation.
- Track vendor deliverables, ensuring timely execution and compliance with agreed service levels.
- Manage new system implementation projects, including planning, testing, and stakeholder engagement.
- Design and execute testing plans for new system deliveries, tracking results and ensuring successful deployment.
- Oversee and implement configuration changes, ensuring risk assessment and proper documentation.
- Maintain organized system environments, configuration documentation, and deployment logs.
- Provide 1st and 2nd level support for business systems, collaborating with the IT Manager on access control, user support, and changes.
- Support business teams in developing and maintaining operational procedures related to business systems.
Requirements:
- Understanding of Banking and Financial services and associated software and ancillary technology.
- Experience leading design and implementation of critical core financial services related platforms and systems.
- Exposure to Digital and Cloud technologies.
- Technically competent in software development lifecycle and Project Management and Change Control.
- A thorough understanding of the regulatory environment in financial services.
- Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
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