Chief Operating Officer

We are looking on behalf of our client for a Chief Operating Officer.

Duties:

• Responsible for the operational strategy of the Bank advising the Board and Senior Management Team on all matters related to Clients, operational processes and policies.
• Ensure that operations align with the Bank’s goals and performance targets.
• Assist the Managing Director to execute the Boards strategy including development and implement the Bank’s strategic vision and long-term plans. Also develop and implement procedures and business plans to enhance growth.
• Management of the Client Relationships, E-Money and Bank Operations teams including primary point of escalation.
• Ensure operational compliance with regulatory requirements and industry standards.
• Work closely with the Corporate Banking and future Credit Teams on the development of the Bank’s product offering and enhanced functionality.
• Assist the Managing Director with marketing strategies and development of marketing tools, systems and execution of campaigns.
• Plan and manage the day-to-day running of the Banks’ operations to meet Client expectations ensuring SLA’s are adhered to.
• Manage the continual implementation and integrations relating to core E-money systems including Google and Apple Pay, transaction monitoring, reconciliations and banking lite systems.
• Ongoing management of same systems and monitoring the MI and costs.
• Ability to work with Technology team within the Bank on technology synergies and upgrades.
• Oversee the leading of multiple projects simultaneously.
• Work with Head of Banking Systems & Information to establish robust Business Continuity processes and procedures.
• Quarterly attendance and presentation of Operations and Client updates to Board of Directors.
• Any ad-hoc projects and requests as required by the Managing Director.
• Lead the relationships with Mastercard, Visa, processors and card manufacturers.
• Full understanding of Mastercard and Visa scheme rules.
• Ensure that the Bank’s reporting requirements are met.
• Establish a solid working relationship with Clients obtaining a full understanding of their business, recommending solutions to operational challenges.
• Work closely with the Compliance, Technology and Finance departments to ensure a consistent operational approach.

Required:

• A technical background, familiarity of working in banking / payments.
• Familiarity with projects and the full lifecycle.
• Good research skills.
• Comprehensive knowledge of the Mastercard and Visa products and processes.
• Managerial experience at a senior level.
• A good understanding of the regulatory environment in financial services.
• Knowledge of the workings of budgets.
• Technological knowledge.
• Understanding of European and UK Banking Regulations, preferable.